Articles From August 2015
SWAN Post-Permanency Video
Diakon/FDR’s video about SWAN Post-Permanency services features families sharing their stories about how the services impacted their lives. This video is available on the SWAN prime contract website at http://www.diakon-swan.org/postpermanency/ at the bottom of the page.
The video will help families learn more about SWAN Post-Permanency services. Affiliates can use the video to highlight services available throughout the permanency process, including during resource family training.
The video is the ...Posted on August 27th, 2015
Two Ways to Contact Helpline
Helpline is the single point of contact for families to access SWAN Post-Permanency services at 1-800-585-7926 (SWAN).
Now, in addition to phone contact during normal business hours, families can also contact the Helpline during non-business hours by email at SWANHelpline@diakon-swan.org. Email inquiries are answered promptly and can help families access needed services during non-traditional working hours.
During normal business hours, Helpline staff continues to assist families, lets them know if they are eligible ...Posted on August 27th, 2015